Learn more about some of our most frequently asked questions below. Can’t find what you are looking for? Contact Us.
Where is the Theatre located?
Signature Theatre is located in the Village of Shirlington at:
4200 Campbell Ave.
Arlington, VA 22206
Where can I park?
How do I get to Signature using public transportation?
Click here for specific information to get to Signature Theatre using the Metro or bus system.
When are showtimes?
Signature’s mainstage performance times are as follows: Tuesday and Wednesday evening performances begin at 7:30PM, Thursday, Friday and Saturday evenings begin at 8PM and Sunday evening begins at 7PM. Signature also offers weekend matinees on Saturdays and Sundays at 2PM.
Start times for Cabarets, Summer Sizzlers and special events vary. Please check the calendar for specific times.
I'm having trouble ordering online - what do I do?
SigTheatre.org requires you to enable cookies in order to use our online ticketing. Once you have enabled cookies, please clear your browser history. If issues persist, please email email@example.com or call our box office at 703 820 9771. Fees for online and phone transactions are the same, so no need to worry that you will pay extra to order online.
What time should I arrive at the Theatre? What if I'm late?
The Theatre opens 90 minutes prior to each performance; seating begins approximately 30 minutes prior to the start of the performance. We recommend arriving at least 15 minutes prior to the performance, especially if your tickets are at will call. Late seating is at the discretion of Theatre managers, and patrons may have to wait several minutes before being admitted for an appropriate break in the action. Patrons who arrive late may be sat in different locations form their original seats and may return to the original seats after intermission.
What do I do if I can't find my ticket?
The Box Office will be happy to resend your electronic tickets or print your tickets for a small fee. Please call us in advance or arrive at least 15 minutes before the performance.
Where do I pick up my tickets? Do I need to show an ID or credit card?
You may pick up tickets at the Box Office. Normally all you will need is the first and last name that the tickets are held under.
Does Signature charge ticketing fees?
Signature charges a $4.00 ticketing fee per ticket for single tickets purchased online or by phone. No fee is charged for a single ticket purchased in the Box Office.
All package purchases incur a $10.00 ticketing fee per package, regardless of the method of purchase.
For more information about ticketing policies and exchange fees, please visit our Ticket Policies and Discounts page.
Can I return/exchange my ticket?
All ticket sales are final and non-refundable. However, Signature does have a flexible exchange policy for both single ticket holders and subscribers, which allows for tickets purchased for a production to be exchanged for another day/time of that same show. Please visit our ticketing policies page for complete details.
Where can I eat something before the show?
What happens when we have inclement weather?
Signature Theatre rarely cancels performances due to inclement weather. Should a performance need to be cancelled due to weather or other unforeseen circumstances, barring widespread power and internet outages, a notice will be posted on the home page of our website and on the outgoing message of our Box Office main phone line at 703 820 9771. We will also attempt to contact ticket holders for that performance by phone or email to notify them of the cancellation and update our social media pages .
Performance cancellations are rare and are usually decided late in the afternoon for an evening performance.
What should I wear to the Theatre?
There is no official dress code for attending Signature Theatre. Our patrons usually dress in business casual attire for non-Funder’s Night performances and in formal business attire for Funder’s Openings. However, we’d rather have a patron come in jeans and a sweatshirt than not come at all out of concern for how they are dressed.
Please be aware that on occasion the Theatres can be slightly chilly, or sometimes bit warm. Dressing in layers and bringing a sweater or pashmina is advisable.
Can I donate to the Theatre?
Yes! Signature Theatre is a non-profit 501©3. For more information on how to donate, please click here.
What accessibility services do you offer?
Please click here for information on Signature’s accessibility offerings.
Can I bring children? Is there an age limit?
In general, Signature’s performances are intended for adult audiences. Parents can use their best judgement when deciding to bring teens or younger children, we encourage you to read more about our performances here on the website or call our Box Office at 703 820 9771 to inquire if any performances have content that might be objectionable to those under 18. Unless the performance is specifically for children, no one under 6 will be admitted.
Can I record the show or take pictures inside the Theatre?
Our union agreements prohibit any still or video recording of any kind by patrons inside the Theatre. House managers will require that any recordings taken inside the Theatre be deleted.
Where there be haze, smoke, strobe lights, gun fire, nudity, etc?
Some of Signature’s shows contain content that some patrons might not enjoy. Signature does our best to put this information on our website in advance so that patrons can have it while making purchase decisions. Occasionally, some of these features will be added while the show is in rehearsal, and we might not know until a few days before performances begin.
We place notices about all of these items:
- On the shows and events pages of the website (updated regularly).
- In the pre-show email reminders.
- On the house board just outside the theatre doors.
Please call the ticket office at 703 820 9771 should you have any questions about the content of a particular performance.
Can I buy gift certificates to Signature?
Yes, we have gift certificates for sale on our website and through the Box Office, and they can be used to purchase tickets to any production at Signature with no restrictions or expiration dates. Gift certificates to Signature make the perfect gift for the theater lover in your life! Click here to learn more or call the Box Office at 703 820 9771.
How can I get a copy of Signature's most recent IRS Form 990?
Click here to download Signature’s Fiscal Year 2020 Form 990.