Ticket Policies and Discounts

Subscribers may exchange tickets without any handling fees up to the day of the performance if any member of the party is feeling ill. 

Call the Box Office at 703.820.9771 or login to your account on the website to exchange your tickets. Please contact us by noon for an evening performance or noon for a matinee performance so we can process your ticket changes before the show.

Tickets may be exchanged for a nominal fee of $5 per ticket up to 48 hours prior to the scheduled performance.

Call the Box Office at 703.820.9771 or login to your account on the website to exchange your tickets.

What can I get a refund for?

Secure My Booking will refund the ticket price paid by the customer if the ticket holder cannot attend or arrives too late to use their ticket due to the following circumstances:

• Medical Issues: The ticket holder’s inability to attend due to an accident, bodily injury, sickness, or a personal medical emergency occurring before the event.
• Dependent’s Medical Issues: If a dependent (a person who relies on you to perform tasks to support their daily life) suffers an accident, bodily injury, or sickness before the event, requiring the ticket holder’s care.
• Pregnancy: If the ticket holder is due to give birth within 30 days before or after the event.
• Severe Weather Conditions: If severe weather prevents attendance. Severe weather is defined as a weather situation where an alert has advised against travel from an official source.
• Transport Delays/Failures: This applies if your vehicle breaks down on the way to the event, if public transit services are canceled or delayed, if there is traffic congestion due to roadworks or an accident, or if there is a public transit strike and no alternative is available. The situation must occur on the date of the event while the ticket holder is beginning their journey within the country where the event is taking place.
• Death: If the ticket holder or an immediate family member (mother, father, mother-in-law, father-in-law, stepmother, stepfather, sister, brother, child, spouse, civil partner or cohabitee (and their children), civil law partner, grandparent, legal guardians, and foster parents of the ticket holder) passes away within 30 days before the event.
• Civil Disturbances: If strikes, riots, civil commotion, martial law, or terrorism directly prevent attendance.
• Natural Disasters: If a volcanic ash event or forest fires directly prevents attendance.
• Military Service: If the ticket holder is unexpectedly called to serve in the Military.
• Home or Business Damage: If the ticket holder must stay home due to severe damage to their residence or workplace caused by fire, flooding, theft, or similar incidents which occur within three days before the event.
• Jury Service & Court Appearance: If the ticket holder is summoned for jury service or court appearance occurring on the day of the event after purchasing the ticket.
• Work Relocation: If the ticket holder’s employer unexpectedly and permanently relocates the ticket holder more than one hundred miles from the venue within 30 days before the event. Relocation does not apply to self-employed individuals or members of senior management with a shareholding in the company.
• Lay Off: If the ticket holder is unexpectedly and compulsorily laid off within 30 days before the event. Lay-off does not include self-employed individuals or members of senior management with a shareholding in the company.

How do I apply for a refund?

Refund applications can be submitted online at www.ticket-refunds.com any time after the ticket is purchased and up to 60 days after the event.

Ticket holders must provide any reasonable Evidence Requested with supporting documents, such as:

• Medical Evidence: Doctor’s certificate or hospital letter.
• Death Certificate: Proof of a death, order of service, or obituary.
• Police Reports: For theft or accident-related claims.
• Travel Disruption Proof: Confirmation from a transit provider detailing delay, links to official government or news websites detailing the delays.
• Home or Business Damage: Insurance claim paperwork.
• Jury Summons: Court letter stating required attendance at the court on the date of the event.
• Weather Bulletins: From local or government agencies.
• Property Damage Reports: From an insurer or emergency services.
• Military Service Documentation

Full Terms and Conditions

If you are unable to attend and can’t or don’t want to exchange your tickets, you may return them to the Box Office for a tax deductible refund. Ticket donations can be made up to 24 hours before the performance so that we have time to resell the ticket to another customer.

We’re excited to partner with TodayTix for Signature Access, a program that makes affordable tickets to Signature Theatre’s season available directly through TodayTix’s easy-to-use mobile app and website. Signature Access allows audiences to purchase a limited number of $30 tickets (plus TodayTix service fee of $5) for each production (generally in the first one to two weeks of the run of each production), released on a first-come, first-served basis on the Tuesday prior to the first performance of the production.

Visit TodayTix

Student discounts $25 tickets are available in Tiers 2 and 3 for every performance for FULL-TIME students with current student ID. One ticket per each valid ID. Use promo code STU25 when selecting your seats; tickets held at Will Call – must present valid Student I.D. for each ticket.

A limited amount of $40 tickets (typically in the sides and rear) are available for every single performance at Signature – while supplies last. No promo code is needed.

Designed to make theatre going more affordable for families with children. Each group must include at least one child (all children must be under 18) and can have no more than 2 parents/guardians. $50 per ticket – use promo code FAM4 when selecting your seats; tickets held at will call. Limit 5 tickets, does not apply to premium seats.

25% off full price tickets for all first responders (police officers, EMTs, firefighters, nurses and other first responders) and frontline workers (grocery, retail, food service, delivery drivers, sanitation workers and other frontline workers) for all mainstage shows – does not include cabarets, concerts, special events. Use promo code FIRST when selecting your seats; tickets held at Will Call – must present some form of identification with your name such as valid employee I.D., paystub, store name tag.

25% off full price tickets for teachers and school support staff for all mainstage shows (does not include cabarets, concerts, special events). Use promo code TEACH when selecting your seats; tickets held at Will Call – must present valid Teacher I.D.

25% off full price tickets for veterans, retirees, Active Duty Military and their immediate families for all mainstage shows (does not include cabarets, concerts, special events). Use promo code MILITARY when selecting your seats; tickets held at Will Call – must present valid military I.D.

$30 at the Box Office only beginning one hour prior to show. Subject to availability and on a first-come, first served basis. At sold out performances, rush prices may not be offered.

Signature Theatre is a proud participant in the Passport Program, which offers free or discounted tickets, classes, and other experiences to the WIC (Women, Infants, and Children) recipients across Virginia. The Passport Program is a collaboration between the Virginia Commission for the Arts (VCA), the Virginia Department of Health (VDH), and dozens of community partners across the Commonwealth.

Passport holders may purchase up to five tickets ($10 adults, $5 children) per performance. Offer only available for performances Sundays at 7PM, Tuesdays and Wednesdays at 7:30PM or Thursdays at 8PM. No children under six years of age. To redeem this offer, you must purchase your tickets in person at the Box Office and present your WIC card.

For more information about the Passport Program, including other organizations that offer discounts, click here to visit the VCA’s website