COVID-19 Cancellations and Ticket Update
Our theater and performance spaces are closed to the public. With your support, Signature will reopen and produce shows again, however we do not have a specific schedule at this time. The safety of our audiences, artists and staff is our top priority, so we will not return to in-person performances until we can do so with minimum risk.
While events won’t take place on site at Signature, we will continue our virtual classes. Plus, stay tuned for information coming to your inbox about new digital programming.
Information for Ticket Holders about Cancelled Performances
Automatic Option – Vouchers or Gift Certificates
The full value of any tickets you are still holding will automatically be transferred to either a show Voucher (for subscription tickets) or a Signature Gift Certificate (for all other tickets) if we do not hear from you by August 31, 2020.
- Subscribers: Full details and policies on Voucher program can be found here.
If you are happy with the above option, do nothing! If not, the following options will be available:
- Donate Your Tickets: Signature’s Board of Directors has pledged to match the value of your ticket donation. By donating your tickets, you will help mitigate the financial impact from the crisis and help keep our full-time staff employed during the closure.
- Request a Refund: Please note that we will have thousands of transactions to process, it may take several weeks before we can process refunds.
- A combination of any of the above.
You must let us know by August 31, 2020 if you would like any of these other options. After that we will automatically transfer all tickets to either vouchers/gift certificates.
The above options to not apply to Mamma Mia! at The Anthem. For those ticket changes, click here.
All ticket purchasers received an email with a link to a form where you can let us know your preferences. If you did not receive that email, please contact the Box Office at email@example.com or 703 820 9771. Please note that we expect call and email volume to be high.
Ticket Information Per Event
Camille Claudel, Nijinsky’s Last Dance, Hair: The full value of any tickets you are still holding will automatically be transferred to either a show Voucher (for subscription tickets) or a Signature Gift Certificate (for single tickets).
2020/21 Season: Each person who subscribed to our 2020/21 Season Early Renewal offer will automatically get 8 Vouchers per package (one for each show that was supposed to take place during the 2020/21 Season), which can be used for up to 3 years.
Full details and policies on the Subscriber Voucher program can be found here
Not a Day Goes By: Signature Turns 30: All ticket purchasers will automatically receive a gift certificate for the full value of your cabaret tickets.
2020/21 Cabaret Series: All ticket purchasers will automatically receive a gift certificate for the full value of your cabaret tickets.
Signature Seminar: Musical Revolution in the Age of Aquarius: All registered participants will automatically be registered for the next Signature seminar.
Originally scheduled for June 25 – July 5, 2020
Rescheduled for June 24 – July 3, 2021
|If you had tickets on…||Your tickets are now on…|
|Old Date/Time||New Date/Time|
|Thursday, June 25, 2020 at 8PM||Thursday, June 24, 2021 at 8PM|
|Friday, June 26, 2020 at 8PM||Friday, June 25, 2021 at 8PM|
|Saturday, June 27, 2020 at 2PM||Saturday, June 26, 2021 at 2PM|
|Saturday, June 27, 2020 at 8PM||Saturday, June 26, 2021 at 8PM|
|Sunday, June 28, 2020 at 2PM||Sunday, June 27, 2021 at 2PM|
|Sunday, June 28, 2020 at 7PM||Sunday, June 27, 2021 at 7:30PM|
|Tuesday, June 30, 2020 at 7:30PM||Tuesday, June 29, 2021 at 7:30PM|
|Wednesday, July 1, 2020 at 7:30PM||Wednesday, June 30, 2021 at 7:30PM|
|Thursday, July 2, 2020 at 8PM||Thursday, July 1, 2021 at 8PM|
|Friday, July 3, 2020 at 2PM||Friday, July 2, 2021 at 2PM|
|Friday, July 3, 2020 at 8PM||Friday, July 2, 2021 at 8PM|
|Sunday, July 5, 2020 at 2PM||Saturday, July 3, 2021 at 2PM|
|Sunday, July 5, 2020 at 7PM||Saturday, July 3, 2021 at 8PM|
Ticketmaster is the official ticketing partner of The Anthem and has different policies from Signature Theatre. Refunds are no longer allowed following their deadline of June 20, 2020.
If you did not request a refund or donation in the allowable time, the current tickets you hold are valid for the new date and time listed above. Digital tickets will update automatically, but email and paper tickets will not be reissued. We advise writing the new date and time on paper tickets and storing them in a safe place.
Ticketmaster will not allow refunds for Mamma Mia! at The Anthem after June 20, 2020. If you would like to change your date please email The Anthem’s box office at firstname.lastname@example.org.
The health and safety of our patrons, employees, artists, and students are of the utmost importance. We are grateful to everyone for working with us to minimize the financial impact on the Theatre, our artists and our staff.
Signature will update these plans as necessary based on current circumstances. We will continue to follow the guidance of local and state authorities and the Centers for Disease Control and Prevention.
Thank you for your patience and understanding during these unprecedented times. Please consider making a donation to help Signature stay strong through this crisis. Due to cancelled and postponed programming, ticket sales have been impacted, and your gift of any size will help us pay our dedicated staff through the closing. Please contact us at 571 527 1828 or email@example.com if you have any questions.
Associates are available at 703 820 9771 and firstname.lastname@example.org. Please note that we anticipate that call and email volume will be high, so we thank you in advance for your patience as our staff endeavors to assist all our patrons.
Patrons who bought tickets through third parties (eg. TodayTix, Goldstar) will need to contact those companies with any questions about their transactions.