Ticket Return, Exchange & Donation Policy

You can get an exchange with no fees, donate your tickets back for resale, or get a full refund of your ticket price (not including fees) until the day of the performance if you or any member of your household are not feeling well and cannot attend the performance. Please contact us by noon for an evening performance or 10:30AM for a matinee performance so we can process your ticket changes before the show.

Tickets may only be exchanged into the same production and are based on availability. Tickets may not be exchanged after the performance date has passed. If the performance/seat being exchanged into is more expensive than the original ticket, the difference in price will be charged.

What if I can't use my tickets?

See above regarding Signature’s exchange policy. You may also donate your tickets back to Signature for a tax deductible donation.

What happens if I lose my tickets?

The Box Office will be happy to resend your electronic tickets or print your tickets for a small fee. Please call us in advance or arrive at least 15 minutes before the performance.

Where are Signature performances?

All performances are at Signature Theatre located at 4200 Campbell Ave., Arlington, Virginia 22206, unless otherwise noted. Signature has two performance spaces: the MAX Theatre and the ARK Theatre, both located on the second floor in The Mead Lobby.

What time do the doors open? What happens if I arrive late?

The doors open 30 minutes prior to the performance.

Late seating is at the discretion of House Managers; patrons may have to wait several minutes before being admitted for an appropriate break in the action. Patrons who arrive late may be sat in different locations from their original seats to lessen disruption of the show.

How do I get to the Theatre? Where do I park?

Driving information is available at SigTheatre.org/getting-here.

Where do I eat? Can I bring drinks into the Theatre?

Ali’s Bar opens 90 minutes prior to performances. Check out the full menu here. There are also several wonderful restaurants to enjoy in Shirlington to enjoy a meal before coming to the theater. Check them out here.

Yes you can bring your drinks into the theater! Just ask your bartender for one of our reusable cups with a lid.

What accessibility services do you offer?

Please visit our accessibility page for more information on our accessibility services.

Is there an age limit?

Unless the performance is specifically for children, no one under 6 will be admitted.

Can I record the show or take pictures inside the Theatre?

No pictures or video are allowed while the actors are on stage. You will be asked to delete any photos or videos captured during performances. However, you may take pictures or videos inside the Theatre before the show, at intermission, or after the show.